Return and Refund Policy

If your order doesn't meet your expectations, the details below explain how to handle returns, refunds, cancellations, and exchanges.

Key Details

  • Return Period:
    30 days from delivery date
  • Restocking Fee:
    None
  • Refund Time:
    Within 7 days after approval
  • Shipping Costs for Returns:
    Paid by the customer
  • Exchanges:
    Accepted
Our Return and Refund Policy is subject to our Terms of Service.

  • Cancellations

    If you wish to cancel your order, please email us at info@auricasa.com as soon as possible. We will do our best to accommodate your request. However, once the order has been processed, cancellations will no longer be possible.

  • Exchanges

    If you would like to exchange an item, please contact us at info@auricasa.com with the details of your request. Our team will provide you with step-by-step instructions for completing the exchange. To qualify for an exchange, items must be unused and returned in their original packaging, and have all original tags attached. Once your email has been received, we will guide you through the process and arrange the exchange accordingly.

  • Damaged or Incorrect Items

    If you have received an item that is damaged or incorrect, please email info@auricasa.com with photos documenting the issue. Once verified, you can choose a free replacement or a full refund.

  • Return Requirements

    You can return items within 30 days from the delivery date. To initiate a return, please contact us at info@auricasa.com. Items must be unused and returned in their original packaging with all original tags attached. Returns requested after the 30-day period will not be accepted.

How to Return an Item:

  • Step 1 – Contact Us:

    Email info@auricasa.com with your order number and reason for the return. Returns without prior approval will not be processed.

  • Step 2 – Follow Our Instructions:

    Once your return is approved, we'll provide you with the necessary shipping details and return instructions.

  • Step 3 – Package Carefully:

    Pack the item securely to avoid damage during transit.

  • Note:

    Return shipping costs are the responsibility of the customer.

  • Refunds

    After we receive and inspect the returned package, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7 days. No restocking fees are applied.

We're ready to support you. Contact us using the contact details below and let us know how we can help.

Customer Service Hours:
Monday-Friday: 10:00-18:00 GMT

Get in Touch

Business Information
Auricasa is owned and operated by Velvoa Brands, a company registered in the Netherlands.

  • Registration Number: 95143289
  • VAT Number: NL867018501B01
  • Address: Kerkdreef 4, 4451 AD Heinkenszand, Netherlands