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Frequently Asked Questions

  • Installation is straightforward, simply follow the included instructions. Most customers install their product themselves, though a qualified electrician is always an option if preferred.

  • Yes. All products come with a 2-year warranty covering manufacturing defects. If something arrives damaged or stops working, contact us and we'll make it right.

  • We offer a 30-day return policy on all items. Products must be unused and in original packaging for a full refund.

  • Orders are processed within 1–3 business days (Monday–Friday). Once dispatched, delivery takes a further 4–5 business days, so you can expect your order to arrive within 5–8 business days in total. You'll receive a tracking email as soon as your order is on its way.

  • Dimmer compatibility varies per product. Check the specifications on the product page to confirm whether a specific lamp supports dimmer switches.

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    Free Shipping

    Free Shipping

    Delivery is free on all orders in the United Kingdom.

    For more information, check our Shipping Policy.

    Return Period

    Return Period

    You can return it within 30 days of delivery.

    For more information, check our Return and Refund Policy.

    Customer Service

    Customer Service

    Monday-Friday: 10:00-18:00 GMT